Refund and returns policy.
A draft process for order issues and returns of laboratory research materials.
Return eligibility
The launch policy will specify whether unopened research materials can be returned and any quality-control restrictions. Return windows and exceptions are not yet set.
Damaged or incorrect products
Keep the product, packaging and shipping label. Provide the order reference, affected item and clear photographs when reporting an issue.
Reporting an issue
The support address and reporting deadline will appear here before launch. Do not discard evidence of transport damage while the issue is being reviewed.
Missing deliveries
Check tracking and the delivery address. Claims procedures, carrier investigations and any insurance coverage will be defined with the selected shipping service.
Order cancellations
A cancellation request should identify the order and reach support before dispatch. Final cancellation eligibility will be included in the live checkout terms.
Approved refunds
Applicable consumer rights remain unaffected. The launch policy will identify the refund method and processing time, rather than substituting an unconfirmed store-credit promise.
Rewards and subscriptions
No memberships or subscriptions are active. Any future recurring-order and rewards rules will explain how cancellations and refunds affect them.